Sr Manager – Production Support Services

Overview of Companies

GoldenTech Systems is a systems integrator firm, focusing on solving complex problems in the areas of DevOps, Cloud and Cyber domains. In addition to offering Cloud based solutions that span Azure, AWS, and Google platforms, GoldenTech also provides cyber security solutions to help our customers from threats. We also provide full stack development on the .NET, J2EE platforms, and harness the synergy between DevSecOps and Agile to deliver solutions faster and on-time. GoldenTech prides ourselves in our ability to exceed in customer satisfaction thereby leading the way to continued customer engagement. Finally, we provide a platform to our workforce and empower them to meet our customers’ mission, while succeeding in their career goals. In addition to providing best in class solutions to our Fortune 150 clients and state agencies—since 2007, GoldenTech proudly serves our armed services by working with the US Navy on the Information Warfare project (IWRP).

GoldenTech is recruiting for a full time Manager of Production Support Services who will be employed directly with Bank of America, which has been recognized as one of the 100 Best Companies to Work For by Fortune Magazine. Bank of America earned this recognition for their focus on being a great place to work and delivering value for their customers and clients. Bank of America was also recognized as the only financial services company on Fortune’s inaugural “Best Big Companies to Work For” list, which recognized seven companies with more than 100,000 U.S.-based employees that passed the Great Place to Work Certification bar.

• Please note this position is a W-2 employee of Bank of America.

Job Description

Manages a function or unit within the technology environment. May manage associates and be responsible for hiring, termination, performance management. Supports multiple systems through maintenance, modification, problem resolution etc to support ongoing delivery of services and/or operations. Manages multiple applications/ development projects, or single major complex initiatives if a small area of the development function. Coordinates resources across various applications, operations or projects. Manages budget, monitors progress and adjusts resources and priorities accordingly. Makes all decisions on personnel actions. Provides input on policy issues.

Overall ownership and accountability for the delivery of the Production Support service for GWB Payments Channels services. Specifically ownership of Cash Pro products and file channel B2Bi.

• Matrix manage the delivery of the service through reactive & proactive application support teams
• Senior stakeholder management of Business partners
• Senior stakeholder management of Operations Partners
• Stakeholder management of key technology partners such as CIO Delivery teams and CTO Infrastructure teams, and Risk partners.
• Accountable for the cost of the service to the Business owners including Vendor production costs where appropriate
• Provide escalation and management of Vendor relationships from a production service perspective.
• Provide a single point of contact for the Channels Production Service
• Work with regional Payments teams where appropriate to provide consistent model for end to end Payments production service.

Qualifications

• 10 years of experience in managing Application Support teams or Production Services.
• 7+ years of support experience working in critical systems for a large multi-national commercial/corporate bank
• Excellent written and verbal communication and organizational skills.
• Strong stakeholder management.
• Ability to deal with complex information, processes and relationships
• Good at handling clients and can demonstrate empathy to client situations and challenges.
• Strong business acumen, communication and presentation skills.
• Good ability to navigate ambiguity and quickly establish credibility.
• Excellent communication, negotiation and conflict resolution skills
• Excellent communication, negotiation and conflict resolution skills.
• Exposure to Banking and financial industry with a strong preference for Payment processing

Desired

• Excellent communication, negotiation and conflict resolution skills.
• Exposure to Banking and financial industry with a strong preference for Payment processing

Benefits and Perks

• Standard benefits package (including medical, dental, vision, 401k,) to be provided by Bank of America

**No Sponsorship, remote work, relocation or flexible hours allowed with this position.