QSR Manager

Company Introduction:
At Gourmet Services it is “the Family of Gourmet Professionals” that sets our services a part from the rest and is the key to our operation of effective dining service program.

We will at all times maintain an on-sight management team and an adequate staff for efficient operation of our food service programs. The Director of Dining Services provided by Gourmet Services will be a seasoned and well trained, food service professional. All of our dining services directors focus on the training of a competent and efficient staff to meet the needs of your institution. Our proposed dining service directors, are qualified industry professionals they are highly experienced in the dynamics of GSI’s dining programs and are customer-oriented dining services directors who serve the students, faculty and staff of your institution with great pride.

Overview:
Seeking an organized, efficient and customer service-oriented QSR Manager to lead our growing team and handle the day to day operations of the restaurant. The QSR Manager will play a key role on our team by hiring, scheduling, and managing the restaurant associates as well as overseeing the success and profitability of the business.

Requirement:

This position requires bending, stooping, lifting, continuous standing or walking.

Responsibilities:

Responsibilities

• Oversees the Managers and Hourly Associates.
• Coordinate and directs the store’s QSR operations to maximize profitability while maintaining the company’s mission, values,

policies, quality and guest experience standards.

• Ensure that the restaurant complies with all necessary hygiene, health, safety, and licensing requirements and guidelines.
• Recruit, train, supervise, and develop restaurant associates, including host, servers, cooks, bartenders, dishwashers and etc.
• Assist with associates assignments, scheduling, evaluations, and terminations.
• Maintain stock levels and order supplies when necessary.
• Manage the budget and keep relevant statistical and financial records.
• Estimates food and beverage needs, and purchases food, beverage, and supplies; receives and checks orders to ensure that the

orders are correct.

• Ensure departmental goals are set and lead a team of managers who works closely with each other to understand operational

needs.

• Ensures the team always offers a consistent high level of service to all guest with a smile.
• Address guest inquiries and complaints expeditiously.
• Provide training and motivation, and encourage interdepartmental collaboration.
• Collaborates closely with Corporate and Senior Management leaders to achieve all restaurant goals and plan activities.
• Make recommendations concerning the operation in the weekly management meeting.
• Perform additional duties as assigned by Senior Management.

Qualifications

• Strong communicator with excellent interpersonal skills.
• Customer service-oriented attitude.
• Ability to work independently, as well as lead, manages, and motivates the team.
• Willingness to work in a fast-paced environment and stay calm under pressure.
• Analytical skills and a solid understanding of business management practices and strategies.
• 3+ years of management experience in a high-volume fast-paced quick service or counter service venue.
• Experience working in a restaurant environment.
• Candidates with prior experience as a Restaurant Manager are preferred.