Program Manager, Food Program

As a member of the Global Real Estate & Facilities (GREF) team overseeing the Food Services program for corporate office space, this position is responsible for driving strategy and identifying opportunities to improve and optimize food service across the America’s corporate office portfolio.

The Food Services Program Manager must demonstrate a sense of urgency, bias for action, attention to detail and be comfortable operating in both the strategic and tactical level. Deep subject matter expertise, along with formal program and project management skills is critical. This individual must also have experience developing, implementing and managing a number of scalable programs, simultaneously.

The optimal candidate is an experienced, passionate professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – but not afraid to dive into details. He/she should have a passion for food services operations and customer experience as well as great attention to detail, and the ability to effectively prioritize and multi-task.

• Define program strategy, goals and deliverables that support GREF’s objectives in collaboration with customers
• Oversee and improve food program under following areas; Employee Experience; Financial Management; Vendor Management, Operations Management, Data Management, Technology Strategy
• Promote the use of data and analytics to analyze customer satisfaction trends and drive next generation program initiatives and experiences.
• Strategize and master plan the necessary change management to ensure successfully developed innovations are implemented and operationalized at scale
• Develop good working relationships with onsite GREF Facilities & Engineering partners to scale and deliver daily operations within a distributed, multi-vendor corporate office portfolio.
• Partner with Design and Construction teams to ensure food-relates spaces are optimized for a balance of customer experience and financial stewardship.
• Build scalable program guidelines, processes and procedures

• 5+ years’ experience managing large, national programs
• University/undergraduate degree in business administration, engineering, hospitality, or a similar discipline; OR alternative to a degree, 10+ years’ of relevant professional experience
• Contract food service operations knowledge/experience
• Proven ability to define and execute change strategies
• Previous experience working with cross-functional teams to dive deep and find solutions to complex program problems related to food services
• Self-starter with strong organizational skills and capacity to prioritize in a complex, fast paced environment
• Proven track record of interaction with customers and establishing relationships with key stakeholders and policymakers.
• Proven ability to influence and manage external resources in a highly matrixed environment
• Proven business analytical capabilities to solve complex business issues
• Excellent oral and written communication skills needed to communicate with all levels of the organization
• Experience building and managing a team or department within a startup or entrepreneurial setting, particularly one with both proprietary and contract resources;
• Keen understanding of sourcing/procurement, food service equipment and maintenance, vendor management and customer service;
• Comfortable with legal terms and structures for standard commercial contracts;
• Experience with any of the following enterprise/SaaS/ASP platforms: Oracle Financials, PeopleSoft, and FM Systems
• Highly competent with personal computers and productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation