Knowledge of:
-
State and federal labor laws, legislation and regulations;
-
Employer and employee legal rights, duties and responsibilities;
-
NHA Human Resources policies and procedures applicable to areas of assigned responsibility;
-
Conflict resolution;
-
Best practices and techniques of Human Resources administration;
-
Negotiation techniques, interviewing skills and investigative procedures;
-
Basic data gathering and analysis techniques;
-
Principles and practices of sound business communication;
-
Correct English usage, including spelling and grammar;
-
Standard business software, including word processing, spreadsheets and graphics;
-
Basic operations and requirements of the Associationâs personnel information systems;
-
Recordkeeping and filing practices and procedures.
Ability to:
-
Defuse potentially volatile situations and exercise sound judgment;
-
Develop and maintain strong, highly effective working relationships and build trust with management and staff to effectively counsel these individuals regarding HR and employee relations issues.
-
Operate a computer using word processing, spreadsheet, database and other standard business software;
-
Type accurately at a speed necessary to meet the requirements of the position;
-
Manage data and use it to effectively influence decisions;
-
Organize, set priorities and exercise sound independent judgment within areas of responsibility;
-
Interpret, apply, explain and reach sound decisions in accordance with laws, regulations, rules and policies;
-
Compose correspondence from brief instructions;
-
Communicate clearly and effectively orally and in writing;
-
Prepare clear, accurate and concise records and reports;
-
Maintain sensitive and confidential information;
-
Use tact, discretion and diplomacy in dealing with sensitive situations and concerned people and customers.