Head of Digital Associate Experiences – Transaction Banking

Head of Digital Associate Experiences – Vice President

The Head of Digital Associate Experiences for the Transaction Banking business plays a critical role in achieving our goals. This is a highly collaborative role, where the individual will lead a team of product owners, analysts and designers as well partnering with Engineers, Data Scientists, Operations, Investment Bankers and Transaction Banking Product Sales Specialists. Through this collaboration, the individual will define the product strategy and then develop, launch, and enhance physical and digital experiences that will meet the unique needs of our key clients.

As a product manager you will:

• Identify unmet industry needs and disruption opportunities, guiding interdisciplinary teams to deliver innovative products to market.
• Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
• Drive build-vs-buy decisions in our product development process, combing the landscape for potential Fintech partners in various stages of maturity
• Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, develop Minimally Viable Products (MVPs) and then scale to drive vertical and horizontal economics
• Define learning agenda and key performance indicators (KPIs) to measure success/failure
• Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
• Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle
• Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

What we are looking for:

• Proven experience in and passion for building and shipping great experiences for our Service and Sales teams
• Understanding of how associates will support Transaction Banking needs for our clients and providing best in class tools for them to help clients
• Experience working with Agile Methodologies
• Exceptional communication skills- someone who is an engaging storyteller and is at ease presenting to executives
• Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two of these dimensions, with solid understanding of the third
• Blend of both strategic and tactical thinking- someone who can identify and prioritize opportunities in highly ambiguous contexts, and then organize thematic work areas in deep detail, thus aligning long term vision with iterative execution
• Strong quantitative background to support data-informed decision making
• Collaborative, team player attitude with the ability to navigate and influence the organization
• Comfortable in the fast lane: Experience with driving rapid team and product growth
• Mission Driven: Must be a strong believer in the team and mission
• Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
• Forward thinking: Anticipation of organizational needs for efficiency

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 8 years of experience in digital product management

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 8+ years of experience translating business strategy and analysis into Corporate facing digital products
• 8+ years of experience in Agile product management