Service Department Manager

s
Company: Absolute Machine Tools, Inc.
Location: Lorain, OH 44053

Apply

SERVICE DEPARTMENT MANAGER

Absolute Machine Tools, Inc. is currently searching for a motivated and experienced Service Department Manager. Your goal will be to provide outstanding customer service to our customers by effectively leading and managing our service team.

To qualify for the role the ideal candidate will have proven experience working in a service management position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

  • Supervise day-to-day operations in the service department.
  • Manage and schedule approximately 20 service technicians.
  • Respond to customer service issues in a prompt manner.
  • Communicate with customers through various channels.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Thorough understanding of our business/products so that you can assist customers with the appropriate resolution to their issue(s).
  • Communicate and coordinate with team/coworkers as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Assist in the training of new Service Engineers on the policies and procedures within the service department
  • Stay informed on the latest industry techniques and methods.

Requirements:

  • Bachelor’s degree in Business Administration or equivalent industry experience.
  • A minimum of 5 years’ proven experience in a service management position.
  • Proficiency in MicroSoft Office and service management software (ServiceMax preferred).
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Absolute Machine Tools, Inc. is an employee-owned company and we offer a comprehensive benefits package including medical, dental, vision, life insurance, company sponsored retirement plan, paid time off and holiday pay.

Absolute Machine Tools, Inc. will only employ those who are legally authorized to work in the United States.

Job Type: Full-time

Experience:

  • relevant: 5 years (Required)

Work authorization:

  • United States (Required)