Experience
- Build project plans, goals/objectives, partner engagement, schedule, and work for projects being executed.
- Engage with multi-functional internal and external teams to ensure successful completion of projects.
- Communicate project & status updates to management.
- Assess issues and risks to projects. Advance dedicatedly and timely to senior management.
- Collaborate with in-house technical resources for complex operational projects, including customer on-boarding, communications and coordination with internal and external stakeholders. You will work closely with teams comprised of engineers, product managers, technical operations, compliance and security, customer support, and sales, among others.
- Leverage technical & project management foundation to build comprehensive plans, identify risks, and ensure a smooth process; actively assist cross-functional teams to define and manage project milestones on the path to completion.
- Provide necessary transparency to leadership. Maintain metrics which provide visibility to stakeholders regarding project progress and quality.
- Acts as a liaison between technical operations, customer success, sales, support and development during customer issues to manage expectations.
Qualification:
- Minimum of a Bachelor’s degree in CSE, EE or related discipline
- Minimum of 4 yearsâ experience in Project Management
- Working on projects involving complex enterprise SaaS or Web Services environments is a plus.
- Proven understanding and working knowledge of the software development life cycle and modern project management best practices, such as Agile, Scrum, ITIL, Six Sigma, etc.;
- Experience managing customer-facing projects related to operations and/or technical support;
- Experience with Oracle ERP financial systems implementation is a plus.
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