Manager – Software Engineering

Who we are.
We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just a ticketing and technology platform, we’re the dedicated team members who work to enrich lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We intentionally strive to cultivate, create and celebrate a culture of belonging where our employees feel respected and empowered. That is why we’re committed to increasing the diversity of our workforce by fostering a truly inclusive community.

We offer comprehensive health benefits, 401k matching and student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

Ticketmaster welcomes and encourages applications from those in communities historically underrepresented in the technology field.

The Role:

Ticketmaster is looking for a Manager, Software Engineering who can thrive in our fast-paced environment. We are seeking candidates to join our Presence Team who are proactive, self-starters and have a proven track record of working collaboratively across an organization. This team is tasked with ensuring the best entry experience for fans, artists and venues alike. At the forefront of a critical business function, the Presence Team is responsible for building innovative solutions to provide the best entry experience for our fans and other stakeholders. To do so, we need leaders who are excited not only about building, evolving and monitoring business-critical applications, but also about developing a strong team and providing a growth environment for employees.

In this role the candidate must be able to teach, coach and mentor engineers at all levels, build strong partnerships within the team and across the organization and do so while leading by example and with integrity. In addition, the Manager, Software Engineering will be a key decision-maker, collaborating closely with partners in Product and Project Management, as well as multiple development teams.

What the Job Is:

If you are a passionate, quality-driven leader of technologists, driven by client and fan satisfaction, and who can get the job done while having fun, come join a team of like-minded, skilled professionals where you can learn and share your knowledge!

What a Qualified Candidate Should Possess:

• 2+ years of leadership experience as a software engineering manager
• 5+ years of professional hands-on software development experience
• 2+ years of professional experience in a DevOps or support role in an Agile environment
• Experience in front-end single page applications is an asset
• Bachelor’s degree in Computer Science or related technical field
• Experience leading and mentoring software engineers
• Understand, promote and capable of leading via servant leadership
• Proven thought leader, and change agent
• Exemplary communication skills
• Ability to quickly assess and manage priorities
• Must possess an understanding of service-oriented architecture (SOA)
• Experience with AWS or other cloud services
• Strong understanding of CI/CD and overall automation best practices
• Experience with an open source development environment using tools such as Maven, Git, Eclipse, JIRA, Gradle is a plus

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.