General Manager

General Manager

About the Company:

Fuse Dynamic Workspace combines first class office space with best-in-class customer service. We offer private offices, dedicated desks, coworking, conference space, and virtual office packages for our clients in a community- oriented, interactive, and fun environment. FUSE team members specialize in thinking proactively, giving attention to details, and providing “extra-mile” people-focused service in a collaborative and creative context. Our goal is to help people “Do More” by exceling in their businesses and organizations, and by blessing the local community and beyond by giving back. FUSE operates in three locations: Dallas (Prosper), Houston (City Centre), and Austin (Bee
Cave). http://www.FuseWorkspace.com, @FuseWorkspace

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a polished, professional image. The candidate will be a people-oriented, welcoming, and friendly person, with a strong disposition for toward hospitality, marketing, billing, operations, and networking. The General
Manager oversees the entire operation at FUSE and supervises the FUSE staff team. The candidate is the type of person who can achieve ambitious sales goals; who thinks proactively by providing extra-mile support for both clients and their team in advance of their needs; someone who enjoys connecting people and with people; someone who loves making people feel welcomed and appreciated; a leader who can run a business smoothly, efficiently, and profitably. FUSE General Managers love community, love giving back, and love serving others.

Responsibilities include:

• Ensuring the center is a welcoming and hospitable environment, providing extraordinary customer service

• Sales-oriented; able to use a CRM to gain, follow, and convert leads

• Operations know-how; making the center efficient, effective, clean, and comfortable

• Marketing savvy; leading the team to create outstanding content and quality outreach events

• On top of member billing, revenues, and expenses; tight focus on making the center profitable

• Overseeing member and prospective member events and programming in conjunction with the staff team

• Ensuring members are informed, invited, welcomed, and happy

• Leading a team of customer-facing professionals who love what they do

What’s Required:

• Strong disposition for serving others, leading a team, and growing a business

• Proven experience in sales, hospitality, or customer service

• Strong verbal and communication skills

• Self-starter who can work independently

• Team player who can work collaboratively

• Exceptional organizational and multi-tasking skills

• Ability to intuitively connect with people; warm and approachable

• Passion for surprising and delighting customers

• Ability to learn software systems and online center programs; adept at Excel, Word, and CRM software

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year

Experience:

• Management: 1 year (Preferred)

Location:

• Houston, TX 77024 (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Schedule:

• Monday to Friday

Administrative Duties:

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Maintaining property and equipment
• Performing front-line customer service