Contract Manager

POSITION SUMMARY:

Under limited supervision, plan, direct, and supervise the work activities, customer satisfaction, profitability, and assist in the day-to-day operations and management of a branch in this office position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, accounts receivable and other activities

• Assist with handling problems concerning students, parents, school officials, and employees

• Review and monitor operations, communications, and relations with customers in areas of dispatch performance, driver training, routing, and safety matters

• Identify and resolve barriers to efficient delivery of services, developing objective tools to measure performance, and customer service levels

• Communicate with employees regarding site and company goals, objectives, and policies

• Oversee administration and compliance with the company handbook and resolve labor/employee issues Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment

• Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable

• Hire, coach, and provide day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participate in establishing performance and other goals, monitor performance, and conduct annual performance and salary reviews. Administers employee recognition programs. Provides for training as may be required including initiatives for personal self-development

• Monitor employee turnover and proactively manage staff requirements. Conduct exit interviews to determine cause of turnover and rectify issues requiring attention

• Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations

• Ensure site compliance with all safety training, standards, and requirements

• Coordinate activities with local media, public, and community relations events and issues

QUALIFICATIONS:

• Minimum High School or G.E.D equivalent.

• 3 to 5 years management experience in a service environment including operations management.

• Valid New York State Driver’s License.

• Valid Commercial Driver’s License (CDL) and School Bus Endorsement or willingness to obtain one.

• Excellent communication and customer service skills are required.

• Relationship-building and value-added selling skills are essential.

• Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals.

• Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.

• Works well as part of a team; systematically encourages and supports others.

Job Type: Full-time

Experience:

• Management experience in Service Environment: 3 years (Required)

Education:

• High school or equivalent (Required)

License:

• New York State Driver’s Licence (Required)
• CDL with Passenger and School Bus Endorsements (Preferred)