Case Manager – Greenville

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed. Other duties as assigned.

30% – Essential – COMMUNICATIONS & CORRESPONDENCE:
Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% – Essential – MAINTAINS & EVALUATES:
Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

25% – Essential – SERVICES & SUPPORT:
Refers appropriate noncustodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

20% – Essential – PREPARES CASES & INTERVIEWS:
Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Education – A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.
Work Exp – 1-2 years of experience in clerical, administrative, social work, correctional, or business administration.

Education – 1st Bachelor’s Degree – In clerical, administrative, social work, correctional, or business administration.

JOB KNOWLEDGE
Firm Job Knowledge – Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties – Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities – No fiscal responsibility for the department’s budget.

Standard Hrs: 37.5; Band: 04 ($ 27,527.00 – $ 30,000.00)

8:30AM-5:00PM, Mon-Fri

Greenville, SC

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.