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We are looking for a Business Operations Manager for our Technology Infrastructure team. athenahealth is a leading provider of network-enabled services and mobile applications for medical groups and health systems. Our network has electronic medical records for over 110 million patients, with 18% of Americans seen by athena’s 160k providers in the last year.
The Manager will lead all audit, reporting, and metric development activities for Technology Infrastructure, acting as an informed and influential member of the department. In this role the individual will also be a key contact for other internal departments, including Internal Audit, Information Security, Compliance, Legal, Sales RFP, and Cloud Engineering and Operations Program Management Organization.
Job Responsibilities:
- Work with Technology Infrastructure stakeholders (and other internal teams as necessary) to efficiently and effectively complete all audit activities for DirectTrust, HITRUST, PCI, Kantara, SOC1, and other audits as determined by the Internal Audit team.
- Communicate and coordinate activities including control narrative reviews, evidence collection, walkthroughs, data center visits, remediation plans, and policy document development and review.
- Collaborate with Program Management Organization on effort to operationalize flow of information from individual teams within the department into dashboards or other tracking mechanisms to ease and enhance reporting.
- Develop and maintain operational metrics and reporting that surface critical data for department leadership, our parent department Cloud Engineering and Operations, and company leadership.
- Continually drive improvements in communication and process.
Typical Qualifications
- Bachelor’s degree
- 3-5 years of relevant work experience in project management, business metrics and/or process improvement.
- Experience with audit a plus but not required.
- MS Excel experience
- Experience with Oracle, JIRA and Archer preferred
About athenahealth
- Our Vision: To create a thriving ecosystem that delivers delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role is ideally located in our Watertown, MA (Boston) corporate office.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support (We were named one of the 2018 Best Workplaces for Commuters!), tuition reimbursement, collaborative workspaces and dog-friendly offices – just to name a few.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at
taoperations@athenahealth.com for assistance.
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