Comcastâs Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Job Summary:
Responsible for coaching and facilitating software development teams in agile/scrum practices through entire project lifecycle (inception, design, development, integration and test, trial, and deployment). Embody Servant Leadership by mentoring scrum teams towards becoming self-organizing, autonomous and accountable in the development and delivery of their work product. Serve as liaison with appropriate company personnel and vendors to ensure teams are aware of and in compliance with standards and best practices. Coordinate multiple complex high priority tasks. Assist teams in identifying business value of features and functionality, performance metrics and requirements. Facilitate and monitor specific inter/intra-departmental project progress and performance to assure scrum teams are focusing on quality and on time delivery. Hold all relevant scrum ceremonies, ensure team members are aware of purpose, requirements and intended outcomes of each ceremony. Provide ongoing agile/scrum/Kanban training and coaching to team members and stakeholders. Assist teams in assessing, communicating and creating action plans to enable sprint progress and mitigate risks. Monitor risks throughout the sprint and escalate issues to the appropriate level of management and assist in removing impediments. Evaluate impact change request against communicated timelines. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what’s right for each other, our customers, investors and our communities
Core Responsibilities:
- Evangelize agile/scrum values.
- Embody Servant Leadership
- Train and coach team members in agile/scrum practices.
- Provide guidance to scrum teams in becoming self-organizing, autonomous and accountable
- Track tasks and milestones across all parties, including vendors.
- Act as liaison between PO, stakeholders and scrum team members to identify business value, user requirements and their prioritization.
- Ensure scrum teams are recommending and communicating project scheduling considerations and facilitate conversations necessary for decision making.
- Provide sprint metrics on capacity, velocity, sprint burndown and other reports as may be defined by scrum teams.
- Escalate issues as required to remove impediments and unblock open issues.
- Work with other project managers/scrum teams to track and manage inter-project dependencies.
- Communicate updates on major milestones, escalations, and status to POâs and stakeholders as necessary.
- Strong interpersonal, mentoring and conflict resolution skills
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelor’s Degree or Equivalent
- Certified Scrum Master (CSM) desired
- Generally requires 5+ years related experience
- Strong interpersonal, mentoring and conflict resolution skills
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Comcast is an EOE/Veterans/Disabled/LGBT employer
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