Scrum Master

Role overview

Escher is seeking an experienced Scrum Master / Agile Project Manager that can take our client service development teams to the next level in adoption of Agile and Scrum practices. As the Scrum Master, you will be working with business partners, project teams and other personnel to lead efforts to deliver on implementation deadlines. The ideal candidate will bring previous experiences, best practices, and a collaborative attitude to help increase our effectiveness in delivering high quality software to our clients. The Scrum Master must be able to excel in an ambiguous environment and be hungry and poised to facilitate change within the organization.

Responsibilities:

• Analyze our current Agile processes, prioritize areas of improvement, and work alongside key stakeholders to implement the improvements
• Facilitate/participate in key Agile rituals from daily standups, sprint planning, sprint demos to backlog management of stories and bugs and retrospective reviews
• Coach team members as needed, including resolving conflict
• Manage projects in JIRA; providing JIRA training to team members as needed
• Monitor and report on key Agile performance metrics to leadership team
• Assist in training team members on Agile and Design Thinking concepts
• Manage various projects at Escher using JIRA as the primary project management tool
• Help in identifying and removing impediments for the Scrum teams

Qualifications:

• 2+ years of experience as a Scrum Master / Agile Project Manager
• Educated to a bachelor’s degree level
• Certified Scrum Master (CSM)
• Strong written and oral communication skills
• Experience using Agile performance metrics
• A love to learn and improve as a Scrum Master, always looking to bring something new and helpful to the team
• Ability to set up and maintain JIRA dashboards for team and management
• Advanced JIRA experience as Admin/Power-user is a plus!
• Strong knowledge of Microsoft Tools: Excel, Word, PowerPoint, Outlook
• Familiarity with EazyBI Reporting, Tempo Timesheets, Tempo Planner, Script Runner

About Escher Group

Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics. Learn more at http://www.eschergroup.com

Why Join Escher?

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 25 years.

What We Have to Offer

Escher offers a competitive compensation package, health benefits, training allowances, and so much more. Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!