The FLEETCOR CRM Project Manager is responsible for managing projects directly related to CRM systems that serve as the principle enabler for managing the customer lifecycle FLEETCOR. FLEETCOR uses Salesforce.com as its CRM and the Project Manager will serve multiple lines of businesses globally. The role will work closely with the Business Analysists to define requirements and translate those to the technical teams.
Principle activities include working with business stakeholders to own the successful planning and execution of a project. Salesforce Project Manager will act as the main point of contact between the business and technical team and/or external partners.
Main Responsibilities
Project Management Key Responsibilities:
Identifies, measures, and manages risks that directly impact the likelihood of success
Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary
Position will document change requirements and day to day project tasks
Possesses knowledge of the SFDC platform, including the foundational concepts of the application and the functions contained within
Works closely with the Salesforce Business Analyst to plan the requirements phase of the projects
Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process
As necessary, serve as point person with third party developers working on the CRM system, documenting requirements, resolving roadblocks, etc.
Participate in projects for major enhancements to technology related to the CRM. This may include CTI, other Salesforce.com modules, and force.com applications
Assist Salesforce Business Analysts as an additional liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices
Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process
Serve as a resource for business user seeking guidance on system use as needed in relation to product launches
Be responsible for your own development. Continually seek to enhance your Salesforce.com knowledge, including use of Salesforce Trailhead and acquisition of progressively more advanced Salesforce.com certifications
Scrum Master Key Responsibilities:
Leading the team’s Agile/Scrum meetings including Standup, Grooming, Sprint Planning and Retrospective
Guiding the team and organization on how to use Agile/Scrum practices and values to delight internal customers
Guiding the team on how to get the most out of self-organization
Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
Work directly with the IT CRM Director and Program Manager to do the following:
Assess the Scrum Maturity of the team and organization
Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Remove impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
Building a trusting and safe environment where problems can be raised and problem-solving can then be the main focus
Assisting with internal and external communication, improving transparency, and radiating information
Providing all support to the team when needed for gaps in testing, documentation, training and etc.
The Ideal Candidate
Bachelor degree, preferably in business, computer science or a similarly technical field
2+ years of experience with Salesforce preferred
PMP Preferred
2+ years of experience in a business environment managing projects, with a preference for experience related to sales operations or post-sales customer management
Solid Organizational skills
Proven ability to work in a fast-paced environment, multi-task, troubleshoot, and maintain a high level of quality
Strong communication skills. Proven ability to gain credibility with business stakeholders and to run interactions without supervision
Familiarity with the Agile Development process
Business requirement gathering skills
Extreme attention to detail and quality assurance
An eye for continuous process improvement opportunities
Intermediate-level in Excel, Microsoft, Visio and other tools
About The Company
FLEETCOR Technologies (NYSE: FLT) is a leading global provider of commercial payment solutions. The Company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and other general payables. With its proprietary payment acceptance networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe, and Australasia. For more information, please visit http://www.FLEETCOR.com.
Founded in 2000 and headquartered in Peachtree Corners, Georgia, FLEETCOR generates more than $2.25 billion in revenue through brands such as Fuelman and Comdata. We employ more than 8,000 valued associates worldwide.
FLEETCOR enjoys global recognition including:
Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
Forbes World’s Most innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, rising 92 spots to #896
S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)
FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people. This offers each employee the opportunity to ‘thrive & grow’ thru career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.
Equal Opportunity/Affirmative Action Employer
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Package Description
If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!
Benefits on the first of the month following your hire date- no matter when you are hired during the month!
Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
Fun environment with contests and prizes!
Inclusive environment that promotes career growth!
Monthly employee appreciation and wellness events!
An on-site gym and weekly discounted onsite car wash services
Robust PTO policy including: major holidays, vacation, sick days, and personal days
Discounts at major wireless providers, wholesale grocery stores, and gyms
Philanthropic support with both local and national organizations
Find one job in US 