DEPARTMENT OF FINANCE AND ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, DAVIDSON COUNTY
This position supports the Department of Commerce and Insurance.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree.
Substitution of Experience for Education: Professional-level experience in any one of the following areas may substitute for the required college degree on a year-for-year basis to a maximum substitution of four years: (1) systematic analysis of overall work processes for business or information systems or (2) project management.
Substitution of the Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an associate’s degree in computer information systems, computer technology or other related field may substitute for the required bachelor’s degree.
OR
Two years of experience as a Business Analyst with the State of Tennessee.
Other Requirements:
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview:
Summary: Under close supervision, is responsible for planning, initiating, and managing information technology (IT) project.
Distinguishing Features: This is the entry-level class and under close supervision, is responsible for planning, initiating, and managing information technology (IT) project. This class differs from the intermediate class in that incumbents of the latter perform at the working-level with an intermediate understanding of the Project Manager duties/functions, and can perform some tasks independently, while contributing to team efforts.
Competencies (KSA’s):
Competencies:
- Action Oriented
- Boss Relationships
- Dealing with Ambiguity
- Learning on the Fly
- Perseverance
- Self Development
- Self Knowledge
- Technical Learning
- Written Communications
Knowledge:
- Clerical – Basic knowledge of Microsoft Office products
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Project Management Knowledge – Basic knowledge of project management methodology
- Basic understanding of interpersonal skills and Quality Management techniques
- Basic understanding of Quality Management techniques
- Basic knowledge of reporting actuals against schedule
- Basic knowledge of PM principles involved in monitoring project deliverables against scope documents
- Knowledge of quality control, costs, and other techniques for maximizing the effective deployment of solution
- Project Management – Knowledge of basic project management concepts
Skills:
- Active Learning – Understanding the implications of new information for both current and future problem solving and decision making
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Reading Comprehension – Understanding written sentences and paragraphs in work related to make improvements or take corrective action
- Speaking – Talking to others to convey information effectively
- Writing – Communicating effectively in writing as appropriate for the needs of the audience
- Instructing – Teaching others how to do something
- Time Management – Managing one’s own time and the time of others
- Establish and maintain cooperative and professional relationships with project team members
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Motivating, and directing people as they work, identifying the best people for the job
- Determining how money will be spent to get the work done
Abilities:
- Fluency of Ideas – The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
- Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
- Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
- Oral Expression – The ability to communicate information and ideas in speaking so others will understand
- Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
- Time Sharing – The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
- Written Comprehension – The ability to read and understand information and ideas presented in writing
- Written Expression – The ability to communicate information and ideas in writing so others will understand