Transform the Future of Financial Services
Lead the efforts to define a world-class user experience across all digital channels for Vanguard clients.
Vanguard’s digital channels are some of the most critical resources for our products and services–they build the experiences that help our clients reach their goals. And as the most effective outlet to convey Vanguard’s mission, they help us change the way the world invests.
As the Head of Digital Channels, you will lead all efforts to develop and implement a fully integrated omnichannel digital experience. You will distinguish the client experience (CX), specifically Mobile and Browser, as well as bring to bear global digital trends for alternative digital channels, such as Chat, Chat Bots and Voice. Are you ready to make it count?
In this role you will
- Drive the digital channel experience for core digital channels for Vanguard, namely its website and mobile app.
- Define the strategy around the channels and build out new capabilities.
- Partner with the Chief Journey Owner, UX and Data & Analytics, as well as business and technology partners across the enterprise to build software experiences our clients are passionate about.
- Define, lead, and manage target end state, and drive solution building for digital applications, leveraging micro-services architecture and agile methodologies. Ensure vision and alignment on roadmaps.
- Lead a team of Product Owners and their support teams, attracting talent, and coaching Crew.
- Introduce key strategies to develop business and technical capabilities, collaborating to align and drive a comprehensive digital agenda across businesses.
Innovate the way we work
At Vanguard, nothing is more important than our clients’ experience. You’ll use your expertise and transformative leadership to build–and lead–a strategic future state across all digital channels. You’re knowledgeable about industry trends and will use agile methodologies to power your comprehensive digital strategy.
What it takes
- Undergraduate degree, advanced degree preferred
- Minimum twelve years related work experience required
- Experience with digital vision formulation and execution. Known as an innovative leader with deep understanding of digital landscape
- Domain expertise of the marketplace, products, distribution and innovation trends in financial services and digital
- Deep experience and demonstrable understanding of the tools and technologies available and how to use them effectively to drive CX
- Ability to think strategically and promote the development of innovative solutions in a constantly evolving, fast-paced environment
- Dedication to the digital initiative, ability to provide advice and counsel across the portfolio of journeys within Vanguard
- Excellent executive presence, poise and presentation skills.
- Excellent verbal and written communication skills.
- Strong leadership and personnel development skills.
Special Factors
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
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