Director of Events and Conference Services

American Niagara Hospitality, a leading Western New York hospitality provider, is searching for a motivated and assertive individual who wants to join a progressive management team in a company that puts its associates first and strives to warm the hearts of every person they touch. This position would offer an opportunity to be part of an ever-evolving culture that rewards its team for going above and beyond and that includes a generous bonus plan, competitive wages and great benefits.

The Director of Events and Conference Services will lead the Events team in daily duties to ensure the continued success of group business and banquet events at American Niagara Hospitality.

Functions as the strategic business leader of Event Management, including the departments of Event Planning, Banquets/Catering, and Event Services. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts and taking the necessary steps to prepare for events.

• Ensures the property is apprised of all groups that will impact property operations.

• Works with culinary team to ensure food quality and compliance with food handling and sanitation standards.

• Oversees Event Operations including Banquets, Event Services and Event Technology.

• Oversees event planning team.

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.

Leading Event Teams

• Sets expectations and holds event team accountable for desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

• Introduces ideas to leadership team to enable property to remain competitive.

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with applicable laws and regulations.

• Reviews property specific event operations annually and makes appropriate adjustments.

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Communicates and ensures departmental and property emergency procedures are executed when necessary.

• Ensures that regular, ongoing communication is happening in all areas of event operations.

CANDIDATE PROFILE

Education and Experience

• 5 years’ experience in the event management, food and beverage, sales and marketing, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off