Client Success Team – Director

JOB TITLE: Client Success Team – Director

EMPLOYER: Versant Healthcare Competency Solutions

Versant Healthcare Competency Solutions is the only competency-based solution that validates all nurses across the continuum of care, resulting in higher reimbursements and reduced costs due to medical errors. With two decades of providing proven quality of care outcomes including nurse retention, competency and professional development, Versant continues to help health systems achieve their operational and financial goals. Learn more about Versant here.

TYPE: Full-time employee

LOCATION: Versant is a virtual organization. Applicants must possess:

• An understanding of working remotely including a good Internet connection
• A quiet space to video chat and share computer screens during web meetings
• Proven ability to prioritize and manage time effectively
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Demonstrated ability to communicate effectively, both verbally and in written format.
• Goal-oriented, organized team player
• Encouraging to team and client, able to mentor and lead

DESCRIPTION:

Versant’s Client Success Team (CST) is responsible for developing and maintaining key relationships within client healthcare organizations. The team works closely with clients to achieve identified outcomes using Versant’s Competency-Based System. CST members guide client organizations in the implementation and ongoing management of Versant competency-based programs including the New Graduate RN Residency, Transition Nurse Fellowship, Specialty Residencies, and others.

JOB RESPONSIBILITY/ESSENTIAL FUNCTIONS

Provides direction and support to the Versant Client Success Team as follows

• Drives continuous improvement and efficiency of the CST through process improvements and innovation to support future growth
• Supports VP of CST team in implementing Versant’s strategic goals
• Partners with CST and Client Management Team members to ensure successful implementation of Versant programs at client organizations
• Leverages service expansion opportunities with existing clients to align Versant support with organizational goals
• Reviews client development and implementation plans on a regular basis as part of an oversight role
• Develops and maintains key relationships within client organizations
• Mentors professional development and growth of Versant team members
• Remains current in best practices and market trends that will enable Versant to remain ahead of the competition regarding client support
• Manages and maintains select client accounts as assigned
• Implements, monitors, and reports out on projects assigned
• Forecast and track client data to guide strategic planning, relationship management and client success
• Maintain accurate and complete documentation of client accounts
• Support the Versant business development team with sales support to secure new client partnerships

POSITION QUALIFICATIONS

• Minimum of 5 years account management or relevant experience, preferably in the healthcare environment
• Master’s degree in healthcare, nursing or related field preferred
• Proficient in the use of Microsoft Office Suite specifically Word, Excel, and PowerPoint
• Ability to travel as needed for internal meetings, to meet client needs, and support Versant’s mission and goals
• Experienced in managing multiple client accounts and projects concurrently