A1A is a fully integrated population health and customer service solution for large plan sponsors. Our embedded and customer-dedicated service, clinical, and rising risk pods allow maximization of inbound and outbound touchpoints to solve membersâ needs and create behavior change. Our white-glove service and end-to-end ownership of member support creates a trusted partner in health. We are the premiere service and clinical offering for Aetna nation-wide and create industry-leading solutions for our customers and members.
The A1A Project Manager will be accountable for and manages the development, implementation and progress of operational project(s) with relatively small and/or less complex scope and deliverables. Runs point on business driven initiatives by delivering updates, following up on deliverables and coordinating activities for the Executive Director of Operations. 65933
Fundamental Components:
- Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external).
- Identifies issues that may stall project and works with manager to address them.
- Tracks progress and communicates project status on a regular basis to all impacted parties.
- Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion.
- Acts as an advocate for change may require influencing others to see the value in project.
- Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties.
- May coach or mentor others by providing work direction.
- May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.
- May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
- Develops recommendations based on complex data and root cause analysis.
- May serve as a Subject Matter Expert. May document meeting minutes and attend meetings on behalf of leadership.
Background Experience:
- Proven track record working across multiple teams.
- Ability to prioritize daily requests for information and support.
- 3-5 years related work experience.
- Bachelor’s degree or equivalent experience.
Additional Job Information:
Ability to communicate effectively with front line staff as well as management. Ability to work collaboratively within work teams. Excellent verbal and written communication skills. Strong organization skills. Ability to handle sensitive information with discretion.
Required Skills:
General Business – Applying Reasoned Judgment, General Business – Consulting for Solutions, Leadership – Anticipating and Innovating
Desired Skills:
General Business – Ensuring Project Discipline, Leadership – Collaborating for Results, Leadership – Fostering a Global Perspective
Functional Skills:
Administration / Operation – Document production & distribution, Communication – Communication Development – Executive level presentations, Communication – Employee communications, Project Management – Cross-functional project management
Technology Experience:
Desktop Tool – Microsoft PowerPoint, Desktop Tool – Microsoft SharePoint, Desktop Tool – TE Microsoft Excel
Potential Telework Position:
Yes
Percent of Travel Required:
10 – 25%
EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer
Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Candidate Privacy Information:
Aetna takes our candidate’s data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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