Project Manager / Customer Service Representative
General Description:
Responsible for the planning, overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments, and goals
Main job tasks and responsibilities:
o Lead the planning and implementation of project
o Define project tasks and resource requirements
o Develop project schedule
o Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
o Manage project budget
o Plan and schedule project timelines
o Track project deliverables using appropriate tools
o Provide direction and support to project team
o Quality assurance
o Receive, document and resolve customer complaints
o Monitor and report on progress of the project to all stakeholders
o Present reports defining project progress, problems and solutions
o Evaluate project and determine best course of action
o Provide quality service and support in a variety of areas including but not limited to invoicing, placing orders, and tracking orders
o Make spreadsheets in Excel to track orders to provide expected ready dates
o Enter orders correctly without errors
Needed Qualifications
o Knowledge of project management techniques and tools
o Critical thinking and problem solving skills
o Communication skills both verbally and in writing
o Adaptability
o Multi-tasking
o Stress tolerance
o Highly developed sense of integrity and commitment to customer satisfaction
o Strong detail orientation and communication/ listening skills
o Strong work ethic
o Organization skills
1 + years of experience in customer service
Experience with Microsoft Office, Adobe Acrobat and QuickBooks preferred
Some travel required (less than 5 days a year)
Job Type: Full-time
Experience:
- relevant: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location:
- One location
Benefits:
- Health insurance
- Retirement plan
- Paid time off
Communication method(s) used:
- Phone
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Collaborate with management teams to stay updated on new products, services, and policies
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
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